The platform that puts airport first
Cloud-native technology, genuine airport-specialist support, and shared infrastructure built to grow with you. For every airport that expects more from its technology partner.
Leading Airports
The Support Problem Most Airports Are Living With
With 25+ airlines to coordinate and a £500 million expansion in planning, Bristol’s operations team carries significant responsibility. Your technology partner should carry their share of it too.
Airports carrying premium support contracts with large travel technology companies still end up resolving the majority of their own tickets. The helpdesk is generic, response times are slow, and airports sit somewhere in a long priority list that also covers airlines, hotels, and GDS networks.
When your terminal is full and your legacy provider’s helpdesk is closed, your staff carry the burden. That’s time, resource, and expertise that belongs in Bristol’s passenger experience and day-to-day operations. At AeroCloud, it doesn’t matter if it’s 2am or 2pm: an expert engineer picks up the phone, every time.
At 10.5 million passengers from a single terminal, BRS doesn’t run a quiet operation. Your support partner needs to be ready for when your airport is at it’s busiest.
AeroCloud CUPPS
Our Common Use Passenger Processing System built entirely for airports. Any airline can use any available desk or gate. Agents can log in and the desk becomes their system instantly. Why leading airports like BRS choose AeroCloud CUPPS:
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Proactive, airport-specialist support. When you raise a ticket, it reaches our team AeroCloud engineers who provide fast, personalized support
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Shared infrastructure, maximum flexibility. Every airline shares desks and gates dynamically. More routes and more capacity without expanding your check-in footprint.
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Easy migration from Collins. AeroCloud’s implementation team has extensive experience migrating CUPPS from legacy providers and seamlessly connect to your existing systems
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Cloud-native from day one.Our cloud platform delivers unmatched scalability, cuts down on infrastructure costs, and evolves constantly with seamless updates.
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Vendor Agnostic Freedom. BRS can leave behind outdated, costly hardware. Our products seamlessly integrate with a variety of providers, working with your existing infrastructure.
3 Ways CUPPS can improve efficiency at BRS
By enabling any airline to use any available check-in desk or gate dynamically, AeroCloud CUPPS unlocks greater operational flexibility and maximises space utilisation. At 10.5 million passengers and growing, BRS can move more passengers through a single terminal without waiting for new infrastructure to be built.
AeroCloud CUPPS reduces capital expenditure by up to 30% and airline operating costs by up to 15% per passenger on a common infrastructure. Built on IATA standards, it streamlines operations, cuts hardware needs and optimises check-in infrastructure.
Gates and check-in desks dynamically allocated to any of BRS’s 25+ airlines. No dedicated facilities sitting idle between rotations. Every desk earning its place, every operating hour — in a terminal that needs to work harder than ever before the new one is built.
Anonymous Passenger Flow Monitoring
15 million passengers. AeroCloud Optic sees them first.
AeroCloud Optic is the aviation industry’s first computer vision technology for real-time, anonymous passenger flow monitoring. No wearables. No beacons. No personal data.
Our award-winning technology monitors passenger movement and dwell times across key areas, bottlenecks, gate areas, and critical touchpoints throughout the terminal. Give Bristol’s operations team the intelligence to make better decisions without compromising on passenger privacy. Efficiency gains, improved passenger experience, and enhanced commercial revenue, all from one unified platform.
Journey Mapping
Follows anonymous passenger paths from entrance to boarding, visualizing how people interact with each area.
Dwell Time Detection
See how long passengers stay in zones like check-in, retail, and departure gates.
Flow Bottleneck Identification
Detect delays in movement and flow inefficiencies to guide layout changes or staff deployment.
Privacy-First Design
All tracking is anonymized and compliant with GDPR – no biometrics, no wearables.
Peer references direct from our airports
Successful airports worldwide are taking control of theirpassenger flow. Leeds Bradford Airport implemented AeroCloud Optic to gain real-time visibility across their terminal, improve their queue management, and deliver a significantly smoother journey for every passenger.
By deploying AeroCloud Optic, LBA is already seeing the impact across their new terminal:
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Real-time insight into passenger hotspots, enabling faster and smarter resource deployment.
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Improved queue time visibility at security, helping the team manage passenger expectations proactively.
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A smart, scalable solution built to grow alongside LBA’s new terminal expansion.
We’d love to connect the BRS team directly with the LBA team. In aviation, the best references come from people who have lived it, not from a slide deck.
Why Leading Airports Choose AeroCloud
- Supports growth without increasing infrastructure
- Designed specifically to support your airport operations
- Modular platform. Deploy what you need, when you need it
- Proven in live airport environments
- Acts as an extension of your airport operations team
Let’s Come to Bristol
Not a generic demo – a real conversation with your operations and technology leadership about what a transition looks like in practice, what peer airports have experienced, and how CUPPS and AeroCloud Optic could fit into the BRS growth plan over the coming years.
Proactive support, not reactive silence.
Shared infrastructure, maximum flexibility.
Cloud-native from day one.
