The platform that puts airport first
Cloud-native technology, genuine airport-specialist support, and shared infrastructure built to grow with you. For every airport that expects more from its technology partner.
Leading American Airports
The Support Problem Most Airports Are Living With
Airport carrying premium support contracts with legacy providers still end up resolving the majority of their own tickets.
When your terminal is full and your propietary provider’s helpdesk is closed, your staff carry the burden. That’s time, resource, and expertise that belongs in your passenger experience and day-to-day operations. At AeroCloud, it doesn’t matter if it’s 2am as it is at 2pm: an expert engineer picks up the phone, every time.
AGS doesn’t run a standard schedule. Every April, passenger numbers spike at Bush Field and contract back to normal before seasonal demand picks up. Your technology needs to handles both realities and your support partner needs to be ready for both.
Your growth trajectory demands more
When a regional airport runs on legacy systems, it works — until your airlines and passenger numbers starts growing. Our cloud-native Common Use Passenger Processing System built for growing airports.
We speak with airport operations teams across the US every week. The story is the same: the system wasn’t built for this scale. Desks sit idle between rotations. There’s no flexibility to redistribute in real time when the schedule surges. When Masters week arrives and the AGS terminal is running at full capacity, a proprietary platform becomes a constraint, not an asset.
We hear this often:
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Fixed infrastructure, inflexible ops. Proprietary systems lock desks to one carrier. When American scales up, there’s nowhere to flex.
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No path to add new airlines. A common-use environment lets AGS onboard new carriers without new infrastructure investment.
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Scaling costs, not capability. AeroCloud CUPPS adds airlines and users with no per-seat or per-licence fees.
Introducing AeroCloud CUPPS
Every airline. One platform.
AeroCloud CUPPS is a cloud-native Common Use Passenger Processing System built entirely for airports. Any airline can use any available desk or gate. Agents log in and the desk becomes their system instantly. For AGS, when your schedule can go from a handful of daily flights to 23 round-trips during Masters week, shared infrastructure isn’t just efficient. It’s operationally essential.
3 Ways CUPPS can improve efficiency at AGS
During Masters week, AGS processes roughly 60% more passengers than a typical week. AeroCloud CUPPS delivers up to a 25% increase in throughput without new infrastructure or additional headcount.
AeroCloud CUPPS reduces capital expenditure by up to 30% and airline operating costs by up to 15% per passenger. Built on IATA standards, it streamlines operations and optimizes space while improving passenger flow.
Gates and check-in desks can be dynamically allocated to any airline. During seasonal peaks, when Delta and American schedules expand, every desk matters. No dedicated equipment sitting idle once the tournament ends.
Self-Service Solutions
AeroCloud’s modular kiosk and self-service bag drop options are designed for maximum flexibility and efficiency, allowing airports to customize and upgrade components as needed, significantly reducing long-term costs.
Passenger-led check-in
Give passengers the freedom to check in independently using kiosks or mobile devices. Reduce reliance on staffed desks while improving flow through the check-in hall.
Flexible deployment options
Support single-step or multi-step bag drop processes depending on your operational requirements. Adapt your self-service setup as passenger volumes and airline needs change.
Space-efficient design
Slimline kiosks integrate easily into existing terminal layouts, helping airports maximise the use of available space without major infrastructure changes.
Common-use capability
Support multiple airlines at the same self-service check-in kiosk. Optimise shared areas and reduce congestion during peak periods.
Peer references direct from our airports
Palm Springs International (PSP) is a US regional hub with leisure and events destination. with seasonal demand spikes, a premium passenger base, and a team that was struggling with an inflexible system that had no way to scale. Sound familiar?
PSP were running on a legacy provider that couldn’t support their growth plans. Their internal team was managing the bulk of issues themselves. PSP made the switch to AeroCloud CUPPS and CUSS and saw a genuine step-change in both product performance and the quality of support they received. PSP now has the full AeroCloud CUPPS and AOS suite.
We’d love to connect the AGS team directly with the PSP team. In aviation, the best references come from people who have lived it, not from a slide deck.
Flight Information Display System
AeroCloud FIDS gives your passengers the tools to move through the terminal confidently, and your team the real-time visibility to manage them.
FIDS
Cloud-native flight information across every screen in the terminal. No local servers. No proprietary hardware. Full integration with FMS and GMS means the moment a gate changes, every screen updates. Real-time passenger information that creates dwell time in retail areas, and gives your team fewer questions to answer at the desk.
72% of passengers want to reach the gate in under 30 minutes. Accurate, real-time FIDS is the single most visible way an airport can help them do it:
- View real-time scheduled flight information
- Display accurate gate updates
- Show baggage and ramp information
- Customize content for your airport
- Available as the AeroCloud FIDS App
Why Leading US Airports Choose AeroCloud
- Supports growth without increasing infrastructure
- Designed specifically to support your airport operations
- Modular platform. Deploy what you need, when you need it
- Proven in live airport environments
- Acts as an extension of your airport operations team
Let’s Come to Richmond County
Not a generic demo — a real conversation with your operations and technology leadership about what a transition looks like in practice, what peer airports have experienced, and how CUPPS and AeroCloud’s Airport Operating Systems could fit into AGS’s growth plan over the coming years.
Proactive support, not reactive silence.
Shared infrastructure, maximum flexibility.
Cloud-native from day one.
