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Tampa International Airport – Customer Story

12th October 2021

Airports are always looking to improve operations and passenger experience. This can be a challenge in a typical year. But when a global pandemic leads to an instant 96 per cent drop in traffic, it focuses on improving efficiency and enabling better service.


At AeroCloud, we pride ourselves on helping airports overcome their operational challenges. Our platform was built and continues to be developed based on real user requests. It’s built to be modular, so airports only need to pay for the parts they want.


One airport that considered AeroCloud’s platform to support them was Tampa International Airport (TPA) in Florida, which has since become a customer.

“We didn’t necessarily want a big, all-in-one solution, as they can be overkill. You only end up using about 10 percent of the features,” says Marcus Session, Vice President, Information Technology Services at Hillsborough County Aviation Authority (HCAA), which runs TPA.

“The AeroCloud team was responsive and helped address our issues,” adds Adam Bouchard, Director of Operations at HCAA. “They worked with us as a partner, giving us access to the parts of the platform and making changes as we needed.”

“Flexibility was one of the key factors that made us choose AeroCloud,” Session comments.

TPA has been utilizing the modular, cloud-native platform that can run on any device and gives access to other stakeholders around the airport since 2019.

“Our tenants and ground operations teams have access to the relevant parts of AeroCloud, and we can send them alerts when there are irregular operations and diversions. Previously they had to look at FIDS to know about changes. The platform is easy to use and supports the whole airport,” adds Session.

Get in touch to learn more about how we’re helping airports like Tampa.

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